Frequently Asked Questions
Standard delivery is free on all orders over R1000. For orders under R1000, a flat rate of R99.90 is charged, regardless of your delivery address. Delivery time is 2-3 working days, depending on our current stock holding. Please re-visit this section for future developments on delivery options.
Unfortunately once you have confirmed your order, the delivery address can’t be changed. Please make sure that the delivery address you provide is where you will be available during working hours to receive your parcel.
To ensure that your order is correctly fulfilled, we will only dispatch your order once all items are in stock. This may cause a slight delay in delivery time, but this will be communicated to you, and you will be kept up to date of expected dates for delivery.
If you find that your order is not complete, please contact email@example.com within 24 hours of receiving your goods from the courier. Please quote the order confirmation number, and clearly state which items are missing. We will contact you as soon as possible within business hours to resolve the query.
At the moment, we are only offering a standard delivery option, and with this option you can’t select a specific time or day for delivery. Please re-visit this section for future developments on delivery options.
Provided the item is still in ‘unused’ condition and all packaging material, you can do an exchange. Please contact us on firstname.lastname@example.org to arrange this, as we need to confirm that we have the other colours or sizes that you are looking for in stock. Please note that the shipping/courier costs to return the item to us, and the re-shipping/courier costs to get the exchanged item back to you, will be for your account
If you have placed your order, but not yet paid for it (you selected EFT as your payment option), please contact us on email@example.com cancel your order.
If you have already paid for your order, you will not be able to cancel your order. Please refer to our returns policy for further information.
Unfortunately due to security risks, we are not able to receive cash on delivery for items.
Items that are marked out of stock, will be replenished as soon as stock is available again. Please visit the online store regularly to check on this. Unfortunately we do not have an automated system to notify you of when stock becomes available.
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View all frequently asked questions about helmets here.
View all frequently asked questions about eyewear here.